All Systems Operational
Uptime over the past 90 days. View historical uptime.
XactAnalysis Operational
90 days ago
99.97 % uptime
Today
Main Site ? Operational
90 days ago
99.9 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Ad-hoc Reports Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
99.92 % uptime
Today
Dashboard Reports Operational
90 days ago
100.0 % uptime
Today
Xactimate / XactContents online Operational
90 days ago
99.95 % uptime
Today
Main Site Operational
90 days ago
99.9 % uptime
Today
Property Estimating Admin Operational
90 days ago
100.0 % uptime
Today
ClaimXperience Operational
90 days ago
98.97 % uptime
Today
ContentsTrack Operational
90 days ago
99.93 % uptime
Today
Claims Backend Services Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Images / Photos ? Operational
90 days ago
100.0 % uptime
Today
Communication services ? Operational
90 days ago
100.0 % uptime
Today
Contents Pricing ? Operational
90 days ago
100.0 % uptime
Today
EDI Web Services Operational
90 days ago
100.0 % uptime
Today
Xactware.com Operational
90 days ago
100.0 % uptime
Today
eService Center Operational
90 days ago
100.0 % uptime
Today
Xactware Classroom Operational
90 days ago
100.0 % uptime
Today
Billing Account Management Operational
90 days ago
100.0 % uptime
Today
XactPRM Operational
90 days ago
100.0 % uptime
Today
XactPRM Backend Services Operational
90 days ago
100.0 % uptime
Today
XR Lite Operational
90 days ago
100.0 % uptime
Today
Pricing Operational
90 days ago
100.0 % uptime
Today
Pricing Data Service Operational
90 days ago
100.0 % uptime
Today
Price List Editor Operational
90 days ago
100.0 % uptime
Today
XactPricing Tools Operational
90 days ago
100.0 % uptime
Today
Direct Supplier Operational
90 days ago
100.0 % uptime
Today
OneXperience Operational
90 days ago
100.0 % uptime
Today
Contents Collaboration ? Operational
90 days ago
100.0 % uptime
Today
Restoration Manager ? Operational
90 days ago
100.0 % uptime
Today
Inspection Manager ? Operational
90 days ago
100.0 % uptime
Today
Punchlist Manager ? Operational
90 days ago
100.0 % uptime
Today
PropertyPresWizard (PPW) ? Operational
90 days ago
100.0 % uptime
Today
Xactware ID (XID) Operational
90 days ago
100.0 % uptime
Today
KeyCode Manager Operational
90 days ago
100.0 % uptime
Today
XactRemodel Operational
90 days ago
99.99 % uptime
Today
Online Store Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
XactAnalysis Database Release - November 21 Nov 21, 2024 22:00 - Nov 22, 2024 00:00 MST
The XactAnalysis Database release is planned on Thursday, November 21 between 10 PM and 12 AM Mountain Time. During this time XactAnalysis will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Nov 01, 2024 - 08:23 MDT
Xactimate Online and XactContents Online Release - December 3 Dec 3, 2024 22:00 - Dec 4, 2024 00:00 MST
The release is planned for Xactimate services supporting Xactimate Online and XactContents Online on Tuesday, December 3rd between 10 PM and 12 AM Mountain Time. During this time Xactimate online will be unavailable.

Please contact Verisk Support Services if you have any questions or concerns.

Thank you,

Verisk Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Nov 01, 2024 - 08:22 MDT
Data Center Scheduled Maintenance December 7 Dec 7, 2024 22:00 - Dec 8, 2024 02:00 MST
On Saturday, December 7, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Nov 12, 2024 - 13:15 MST
Data Center Scheduled Maintenance December 14 Dec 14, 2024 22:00 - Dec 15, 2024 02:00 MST
On Saturday, December 14, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Nov 12, 2024 - 13:15 MST
Past Incidents
Nov 20, 2024
Restoration Manager and Punchlist Manager Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 MST
Scheduled - On Wednesday, November 20, 2024, between 8:00 pm and 10:00 pm Mountain Time, Verisk Property Estimating Solutions will be performing a database maintenance. Users may experience intermittent service interruptions during this maintenance window.

Thank you,

Verisk Property Estimating Solutions Support Services
eService Center / 1-800-710-9228
Nov 12, 11:44 MST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024
eService Center Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:00 MST
Scheduled - On Sunday, November 17, 2024 between 1:00 - 5:00 am MST, Verisk Property Estimating Solutions will be performing scheduled eService Center maintenance. There will be Live Chat interruptions during this maintenance window. Users may submit help requests with the Ask a Question form if Live Chat is unavailable.
Oct 21, 13:26 MDT
Data Center Scheduled Maintenance November 16
Completed - The scheduled maintenance has been completed.
Nov 17, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 MST
Scheduled - On Saturday, November 16, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Oct 17, 13:16 MDT
Nov 16, 2024
Nov 15, 2024

No incidents reported.

Nov 14, 2024
Restoration Manager and Punchlist Manager Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 MST
Scheduled - On Thursday, November 14, 2024, between 8:00 pm and 10:00 pm Mountain Time, Verisk Property Estimating Solutions will be performing a database maintenance. Users may experience intermittent service interruptions during this maintenance window.

Thank you,

Verisk Property Estimating Solutions Support Services
eService Center / 1-800-710-9228
Nov 12, 11:47 MST
Nov 13, 2024

No incidents reported.

Nov 12, 2024
Restoration Manager and Punchlist Manager Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 11:48 MST
Scheduled - On Tuesday, November 12, 2024, between 8:00 pm and 10:00 pm Mountain Time, Verisk Property Estimating Solutions will be performing a database maintenance. Users may experience intermittent service interruptions during this maintenance window.

Thank you,

Verisk Property Estimating Solutions Support Services
eService Center / 1-800-710-9228
Nov 12, 11:45 MST
Nov 11, 2024

No incidents reported.

Nov 10, 2024
Data Center Scheduled Maintenance November 9
Completed - The scheduled maintenance has been completed.
Nov 10, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 MST
Scheduled - On Saturday, November 9, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Oct 17, 13:15 MDT
Nov 9, 2024
Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved: Few customers experienced connection issues in Xactimate
Resolved - The issue has been resolved, with only a limited number of customers affected.
Nov 7, 09:26 MST
Investigating - We're actively investigating the Xactimate disruption and appreciate your patience as we work to identify the root cause.
Nov 7, 09:02 MST
Resolved: The XactAnalysis application experienced downtime.
Resolved - Service has been fully restored for XactAnalysis. We appreciate your patience during this time.
Nov 7, 07:08 MST
Monitoring - Restarting the impacted application servers resolved the issue, we are closely monitoring the system's stability.
Nov 7, 06:54 MST
Investigating - We're actively investigating the issue with the disruption and appreciate your patience as we work to identify the root cause.
Nov 7, 06:27 MST
Nov 6, 2024
Restoration Manager and Punchlist Manager Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 MST
Scheduled - On Wednesday, November 6, 2024, between 8:00 pm and 10:00 pm Mountain Time, Verisk Property Estimating Solutions will be performing scheduled monthly maintenance patching. Users may experience intermittent service interruptions during this maintenance window.

Thank you,

Verisk Property Estimating Solutions Support Services
eService Center / 1-800-710-9228
Oct 24, 09:18 MDT
Xactimate Online and XactContents Online Release - November 5
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 MST
Scheduled - The release is planned for Xactimate services supporting Xactimate Online and XactContents Online on Tuesday, November 5th between 10 PM and 12 AM Mountain Time. During this time Xactimate online will be unavailable.

Please contact Verisk Support Services if you have any questions or concerns.

Thank you,

Verisk Support Services
https://eservice.xactware.com / 1-800-710-9228
Oct 31, 12:39 MDT
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