All Systems Operational
Uptime over the past 90 days. View historical uptime.
XactAnalysis Operational
90 days ago
99.97 % uptime
Today
Main Site ? Operational
90 days ago
99.97 % uptime
Today
Management Reports Operational
90 days ago
99.97 % uptime
Today
Custom Reports Operational
90 days ago
99.97 % uptime
Today
Ad-hoc Reports Operational
90 days ago
99.97 % uptime
Today
Xactimate / XactContents online Operational
90 days ago
99.86 % uptime
Today
Main Site Operational
90 days ago
99.77 % uptime
Today
XWAdmin Operational
90 days ago
99.95 % uptime
Today
ClaimXperience Operational
90 days ago
99.96 % uptime
Today
ContentsTrack Operational
90 days ago
99.97 % uptime
Today
Claims Backend Services Operational
90 days ago
99.97 % uptime
Today
Login ? Operational
90 days ago
99.97 % uptime
Today
Images / Photos ? Operational
90 days ago
99.97 % uptime
Today
Communication services ? Operational
90 days ago
99.97 % uptime
Today
Contents Pricing ? Operational
90 days ago
99.97 % uptime
Today
EDI Web Services Operational
90 days ago
99.97 % uptime
Today
Xactware.com Operational
90 days ago
99.97 % uptime
Today
eService Center Operational
90 days ago
100.0 % uptime
Today
Online Training Center Operational
90 days ago
99.97 % uptime
Today
Billing Account Management Operational
90 days ago
100.0 % uptime
Today
XactPRM Operational
90 days ago
99.97 % uptime
Today
XactPRM Backend Services Operational
90 days ago
99.97 % uptime
Today
Pricing Operational
90 days ago
99.97 % uptime
Today
Pricing Data Service Operational
90 days ago
99.97 % uptime
Today
Price List Editor Operational
90 days ago
99.97 % uptime
Today
XactPricing Tools Operational
90 days ago
99.97 % uptime
Today
Direct Supplier Operational
90 days ago
99.97 % uptime
Today
OneXperience Operational
90 days ago
99.97 % uptime
Today
PPW Operational
90 days ago
100.0 % uptime
Today
Contents Collaboration ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Xactimate online and XactContents online Release - November 5 Nov 5, 22:00 - Nov 6, 00:00 MDT
The Xactimate online and XactContents online release is planned on Thursday, November 5th between 10 PM and 12 AM Mountain Time. During this time Xactimate online and XactContents online will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Oct 7, 15:28 MDT
Data Center Scheduled Maintenance November 7th Nov 7, 22:00 - Nov 8, 02:00 MDT
On Saturday, November 7th, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Posted on Oct 14, 18:23 MDT
Data Center Scheduled Maintenance November 14th Nov 14, 22:00 - Nov 15, 02:00 MDT
On Saturday, November 14th, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Posted on Oct 14, 18:24 MDT
Past Incidents
Oct 26, 2020

No incidents reported today.

Oct 25, 2020
Data Center Scheduled Maintenance October 24th
Completed - The scheduled maintenance has been completed.
Oct 25, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 MDT
Scheduled - On Saturday, October 24th, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Oct 2, 09:34 MDT
Oct 24, 2020
Oct 23, 2020

No incidents reported.

Oct 22, 2020
Users in the Central US location may be experiencing intermittent connection issues with Xactware applications
Resolved - This incident has been resolved.
Oct 22, 11:37 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 11:34 MDT
Investigating - Xactware applications are behind the Web Application Firewall(WAF). WAF Vendor is having issues with one of the Datacenter in Dallas. WAF vendor is investigating the issue.
Oct 22, 10:19 MDT
Oct 21, 2020
Intermittent issues with completing some assignments in Xactimate Online
Resolved - This incident has been resolved.
Oct 21, 15:01 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 14:39 MDT
Investigating - We are currently investigating this issue.
Oct 21, 09:39 MDT
Oct 20, 2020
inContact - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:30 MDT
Scheduled - On Monday, October 19, 10:30 p.m. to Tuesday, October 20, 3:00 a.m Mountain Time, inContact will be performing scheduled maintenance. During this maintenance, the Xactware support phone lines, including the support notification line will be available, but you may experience an intermittent outage.
Oct 16, 14:18 MDT
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
ClaimXperience Release - October 15
Completed - The scheduled maintenance has been completed.
Oct 15, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 MDT
Scheduled - The ClaimXperience release is planned on Thursday, October 15 between 10 PM and 10:30 PM Mountain Time. During this time ClaimXperience will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Sep 10, 20:57 MDT
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

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