All Systems Operational
Uptime over the past 90 days. View historical uptime.
XactAnalysis Operational
90 days ago
99.95 % uptime
Today
Main Site
Operational
90 days ago
99.71 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Ad-hoc Reports Operational
90 days ago
100.0 % uptime
Today
Insights
Operational
90 days ago
100.0 % uptime
Today
Dashboard Reports Operational
90 days ago
100.0 % uptime
Today
Xactimate / XactContents online Operational
90 days ago
99.53 % uptime
Today
Main Site Operational
90 days ago
99.06 % uptime
Today
Property Estimating Admin Operational
90 days ago
100.0 % uptime
Today
ClaimXperience Operational
90 days ago
99.89 % uptime
Today
ContentsTrack Operational
90 days ago
99.96 % uptime
Today
Claims Backend Services Operational
90 days ago
100.0 % uptime
Today
Login
Operational
90 days ago
100.0 % uptime
Today
Images / Photos
Operational
90 days ago
100.0 % uptime
Today
Communication services
Operational
90 days ago
100.0 % uptime
Today
Contents Pricing
Operational
90 days ago
100.0 % uptime
Today
EDI Web Services Operational
90 days ago
100.0 % uptime
Today
Xactware.com Operational
90 days ago
99.97 % uptime
Today
eService Center Operational
90 days ago
99.98 % uptime
Today
Xactware Classroom Operational
90 days ago
99.9 % uptime
Today
Billing Account Management Operational
90 days ago
100.0 % uptime
Today
XactPRM Operational
90 days ago
100.0 % uptime
Today
XactPRM Backend Services Operational
90 days ago
100.0 % uptime
Today
XR Lite Operational
90 days ago
100.0 % uptime
Today
Pricing Operational
90 days ago
100.0 % uptime
Today
Pricing Data Service Operational
90 days ago
100.0 % uptime
Today
Price List Editor Operational
90 days ago
100.0 % uptime
Today
XactPricing Tools Operational
90 days ago
100.0 % uptime
Today
Direct Supplier Operational
90 days ago
100.0 % uptime
Today
OneXperience Operational
90 days ago
100.0 % uptime
Today
Contents Collaboration
Operational
90 days ago
100.0 % uptime
Today
Restoration Manager
Operational
90 days ago
99.95 % uptime
Today
Inspection Manager
Operational
90 days ago
99.98 % uptime
Today
Punchlist Manager
Operational
90 days ago
99.92 % uptime
Today
PropertyPresWizard (PPW)
Operational
90 days ago
100.0 % uptime
Today
Xactware ID (XID) Operational
90 days ago
100.0 % uptime
Today
KeyCode Manager Operational
90 days ago
100.0 % uptime
Today
XactRemodel Operational
90 days ago
99.7 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Data Center Scheduled Maintenance September 30 Sep 30, 2023 22:00 - Oct 1, 2023 02:00 MDT
On Saturday, September 30 , between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Sep 14, 2023 - 13:17 MDT
eService Center Maintenance Oct 14, 2023 00:00-00:30 MDT
On Saturday, October 14 between 12:00 a.m. and 12:30 a.m. Mountain Time, Verisk Property Estimating Solutions will be performing scheduled maintenance. During this period, users will be unable to access the eService Center.
Posted on Sep 13, 2023 - 07:20 MDT
Data Center Scheduled Maintenance October 14 Oct 14, 2023 22:00 - Oct 15, 2023 02:00 MDT
Update - On Saturday, October 14, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Aug 02, 2023 - 14:06 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 02, 2023 - 13:47 MDT
Xactimate Online and XactContents Online Release - October 17 Oct 17, 2023 22:00 - Oct 18, 2023 00:00 MDT
The release is planned for Xactimate services supporting Xactimate online and XactContents online on Tuesday, October 17th between 10 PM and 12 AM Mountain Time. During this time Xactimate online and XactContents online will be unavailable.

Please contact Verisk Support Services if you have any questions or concerns.

Thank you,

Verisk Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Sep 06, 2023 - 12:34 MDT
Data Center Scheduled Maintenance October 21 Oct 21, 2023 22:00 - Oct 22, 2023 02:00 MDT
On Saturday, October 21, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Aug 02, 2023 - 14:09 MDT
Data Center Scheduled Maintenance November 4 Nov 4, 2023 22:00 - Nov 5, 2023 01:00 MST
On Saturday, November 4, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Aug 02, 2023 - 14:11 MDT
Data Center Scheduled Maintenance November 11 Nov 11, 2023 22:00 - Nov 12, 2023 02:00 MST
On Saturday, November 11, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Aug 02, 2023 - 14:12 MDT
Data Center Scheduled Maintenance December 2 Dec 2, 2023 22:00 - Dec 3, 2023 02:00 MST
On Saturday, December 2, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Aug 02, 2023 - 14:12 MDT
Data Center Scheduled Maintenance December 9 Dec 9, 2023 22:00 - Dec 10, 2023 02:00 MST
On Saturday, December 9, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Aug 02, 2023 - 14:13 MDT
Data Center Scheduled Maintenance January 20 Jan 20, 2024 22:00 - Jan 21, 2024 02:00 MST
On Saturday, January 20, 2024 between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Posted on Sep 05, 2023 - 07:32 MDT
Data Center Scheduled Maintenance January 27 Jan 27, 2024 22:00 - Jan 28, 2024 02:00 MST
On Saturday, January 27, 2024 between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable
Posted on Sep 05, 2023 - 07:33 MDT
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023
Resolved: Line item macros were disappearing on instances in Xactimate online and Xactimate desktop (X1)
Resolved - We have implemented a patch for the application code to address the issues with some macros in Xactimate online and Xactimate desktop (X1). Following the implementation of this code patch, the latest version of X1 is now available for customers to update.
Sep 22, 00:25 MDT
Update - Our technical teams have found a solution and applied the patch in our beta environment. Right now, our QA teams are validating the resolution.
Sep 21, 23:04 MDT
Update - Our technical teams are currently fully engaged in identifying and resolving issues related to macros. We appreciate your patience and understanding as we diligently work towards finding a solution.
Sep 21, 21:57 MDT
Update - During the QA validation, it was found that the proposed solution did not completely resolve the issue. Technical teams are actively working on identifying the solutions for the impacted features. We appreciate your understanding as we work towards a solution.
Sep 21, 21:01 MDT
Update - The solution has been identified, and a patch has been implemented in the non-production environments. QA validations are currently in progress. The patch will be deployed in the production environment within one hour.
Sep 21, 20:05 MDT
Update - Today, we released the latest update for Xactimate online and Xactimate desktop (X1). Unfortunately, we discovered an issue in this release, so we've paused the roll out of X1. Versions prior to 23.9.1000.1 of X1 are not impacted. Our technical teams are actively working to fix this problem, and we'll keep you updated as we make progress.
Sep 21, 18:57 MDT
Identified - The Verisk technical teams have identified a defect in the application code that is causing some macros to be unavailable in both Xactimate online and Xactimate desktop (X1). They are actively working on implementing a patch.
Sep 21, 17:58 MDT
Investigating - Our technical team is currently investigating the issue affecting Line item macros in Xactimate online and Xactimate desktop (X1). We'll update you as soon as we have more information.
Sep 21, 16:53 MDT
Sep 21, 2023
Sep 20, 2023
Resolved: Experienced issues loading learn.xactware.com
Resolved - This incident has been resolved.
Sep 20, 15:14 MDT
Update - We are continuing to monitor for any further issues.
Sep 20, 14:50 MDT
Monitoring - The DNS issue is resolved. We are monitoring the stability of learn.xactware.com.
Sep 20, 14:50 MDT
Update - The vendor has identified a Domain Name System (DNS) issue and is actively troubleshooting the issue.
Sep 20, 13:47 MDT
Update - The vendor is aware of the outage and is currently investigating reports of status code 500 errors when attempting to access customer installations.
Sep 20, 12:46 MDT
Investigating - An investigation is underway for the learn.xactware.com service issue. We'll update you as soon as we have more information.
Sep 20, 12:41 MDT
Xactimate Online and XactContents Online Release - September 19
Completed - The scheduled maintenance has been completed.
Sep 20, 00:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 MDT
Scheduled - The release is planned for Xactimate services supporting Xactimate online and XactContents online on Tuesday, September 19th between 10 PM and 12 AM Mountain Time. During this time Xactimate online and XactContents online will be unavailable.

Please contact Verisk Support Services if you have any questions or concerns.

Thank you,

Verisk Support Services
https://eservice.xactware.com / 1-800-710-9228
Sep 6, 12:33 MDT
Sep 19, 2023
Sep 18, 2023
Resolved : Experienced issues adding line items and zip codes in XactRemodel
Resolved - The AWS vendor has resolved the network outage, and we will work with the vendor to gather complete root cause analysis details. The XactRemodel service is back to normal operation.
Sep 18, 16:55 MDT
Investigating - AWS West and East regions are experiencing outages. AWS vendor is actively working on resolving the outage. We'll update you as soon as we have more information.
Sep 18, 15:31 MDT
Sep 17, 2023
Data Center Scheduled Maintenance September 16
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:01 MDT
Update - On Saturday, September 16, between 10:00 p.m. and 2:00 a.m. Mountain Time, Verisk will perform scheduled maintenance. During this maintenance, Verisk applications and services in the "Components affected" section below will be unavailable.
Aug 2, 14:05 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 2, 13:46 MDT
Sep 16, 2023
Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved: XactAnalysis experienced slowness
Resolved - The XactAnalysis slowness issue has been resolved, and normal operations have been reinstated.
Sep 14, 08:43 MDT
Update - We are continuing to monitor for any further issues.
Sep 14, 08:35 MDT
Monitoring - Our team is actively monitoring system stability following the rollback of the impacted service to the previous version in XactAnalysis to ensure sustained service reliability
Sep 14, 08:29 MDT
Investigating - Our technical team is currently scaling up additional application servers. Investigation is underway for the XactAnalysis service issue. We'll update you as soon as we have more information.
Sep 14, 07:37 MDT
Sep 13, 2023
XactAnalysis Database Release - September 12
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 MDT
Scheduled - The XactAnalysis Database release is planned on Tuesday, September 12th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Sep 6, 12:35 MDT
Sep 12, 2023
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage