Resolved -
This incident has been resolved.
Feb 3, 21:26 MST
Update -
Data is continuing to load. We expect it to complete in the next 30 minutes. We appreciate your patience as we work to resolve this issue.
Feb 3, 20:02 MST
Update -
The fix has been implemented and the data loading in progress. The data load will complete in an hour. Thanks for your patience.
Feb 3, 18:42 MST
Update -
Our Technical teams are finishing up validation to release the fix to Production. This step will take 2 hours to load the missing data, followed by validation. We appreciate your patience as we work towards the resolution.
Feb 3, 17:35 MST
Update -
Additional Checks and Validations are still in progress. This will extend our ETA an additional three hours from this point.
Feb 3, 16:18 MST
Identified -
Our technical teams are actively validating the fix. We will provide further updates as more information becomes available. Thank you for your patience.
Feb 3, 15:17 MST
Update -
We've identified the cause of the XactInsights disruption and are actively working on implementing a solution. The estimated time to fix the issue is around 4 hours.
Feb 3, 14:12 MST
Investigating -
Our technical teams are actively working on identifying the cause of the issue.
Feb 3, 13:00 MST