All Systems Operational
Uptime over the past 90 days. View historical uptime.
XactAnalysis Operational
90 days ago
99.99 % uptime
Today
Main Site ? Operational
90 days ago
99.94 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Ad-hoc Reports Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Reports Operational
90 days ago
100.0 % uptime
Today
Xactimate / XactContents online Operational
90 days ago
99.91 % uptime
Today
Main Site Operational
90 days ago
99.84 % uptime
Today
XWAdmin Operational
90 days ago
99.97 % uptime
Today
ClaimXperience Operational
90 days ago
99.95 % uptime
Today
ContentsTrack Operational
90 days ago
99.97 % uptime
Today
Claims Backend Services Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Images / Photos ? Operational
90 days ago
100.0 % uptime
Today
Communication services ? Operational
90 days ago
100.0 % uptime
Today
Contents Pricing ? Operational
90 days ago
100.0 % uptime
Today
EDI Web Services Operational
90 days ago
100.0 % uptime
Today
Xactware.com Operational
90 days ago
99.97 % uptime
Today
eService Center Operational
90 days ago
99.97 % uptime
Today
Online Training Center Operational
90 days ago
99.97 % uptime
Today
Billing Account Management Operational
90 days ago
99.97 % uptime
Today
XactPRM Operational
90 days ago
100.0 % uptime
Today
XactPRM Backend Services Operational
90 days ago
100.0 % uptime
Today
EstimateON Operational
90 days ago
100.0 % uptime
Today
Pricing Operational
90 days ago
99.99 % uptime
Today
Pricing Data Service Operational
90 days ago
100.0 % uptime
Today
Price List Editor Operational
90 days ago
99.97 % uptime
Today
XactPricing Tools Operational
90 days ago
100.0 % uptime
Today
Direct Supplier Operational
90 days ago
100.0 % uptime
Today
OneXperience Operational
90 days ago
99.95 % uptime
Today
Contents Collaboration ? Operational
90 days ago
99.97 % uptime
Today
Restoration Manager ? Operational
90 days ago
100.0 % uptime
Today
Inspection Manager ? Operational
90 days ago
100.0 % uptime
Today
Punch List Manager ? Operational
90 days ago
100.0 % uptime
Today
PPW Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Data Center Scheduled Maintenance January 22 Jan 22, 22:00 - Jan 23, 02:00 MST
On Saturday, January 22, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Posted on Dec 23, 09:34 MST
Xactimate online and XactContents online Release - January 27 Jan 27, 22:00 - Jan 28, 00:00 MST
The Xactimate online and XactContents online release is planned on Thursday, January 27th between 10 PM and 12 AM Mountain Time. During this time Xactimate online and XactContents online will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jan 11, 12:04 MST
Data Center Scheduled Maintenance February 5 Feb 5, 22:00 - Feb 6, 02:00 MST
On Saturday, February 5, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Posted on Jan 20, 12:09 MST
XactAnalysis Insights Release - February 24 Feb 24, 22:00 - Feb 25, 00:00 MST
The XactAnalysis Insights release is planned on Thursday, February 24th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis Insights will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jan 11, 12:11 MST
Xactimate online and XactContents online Release - February 24 Feb 24, 22:00 - Feb 25, 00:00 MST
The Xactimate online and XactContents online release is planned on Thursday, February 24th between 10 PM and 12 AM Mountain Time. During this time Xactimate online and XactContents online will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jan 11, 12:05 MST
XactAnalysis Database Release - February 24 Feb 24, 22:06 - Feb 25, 00:06 MST
The XactAnalysis Database release is planned on Thursday, February 24th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jan 11, 12:07 MST
Data Center Scheduled Maintenance February 26 Feb 26, 22:00 - Feb 27, 02:00 MST
On Saturday, February 26, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Posted on Jan 20, 12:11 MST
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022
XactAnalysis Insights Release - January 19
Completed - The scheduled maintenance has been completed.
Jan 20, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 MST
Scheduled - The XactAnalysis Insights release is planned on Wednesday, January 19th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis Insights will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Jan 11, 12:10 MST
Jan 19, 2022
Jan 18, 2022

No incidents reported.

Jan 17, 2022
Intermittent access issues with XactAnalysis
Resolved - This incident has been resolved.
Jan 17, 20:03 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 19:40 MST
Investigating - We are currently investigating this issue.
Jan 17, 19:25 MST
Jan 16, 2022
ClaimXperience and OneXperience are currently missing from the Google Play Store
Resolved - This incident has been resolved.
Jan 16, 11:25 MST
Investigating - We are currently investigating this issue.
Jan 14, 10:36 MST
Jan 15, 2022

No incidents reported.

Jan 14, 2022
We are currently experiencing issues with Text Messaging via ClaimXperience and OneXperience
Resolved - This incident has been resolved.
Jan 14, 12:16 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 10:52 MST
Investigating - We are currently experiencing issues with Text Messaging via ClaimXperience and OneXperience. The current workaround is to send the email notification instead of by Text.
Jan 14, 10:28 MST
Jan 13, 2022
XactAnalysis Database Release - January 12
Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 MST
Scheduled - The XactAnalysis Database release is planned on Wednesday, January 12th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Jan 11, 12:06 MST
Jan 12, 2022
Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022
Data Center Scheduled Maintenance January 8
Completed - The scheduled maintenance has been completed.
Jan 9, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:02 MST
Scheduled - On Saturday, January 8, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Dec 23, 09:31 MST
Jan 8, 2022
Jan 7, 2022

No incidents reported.

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