All Systems Operational
Uptime over the past 90 days. View historical uptime.
XactAnalysis Operational
90 days ago
99.89 % uptime
Today
Main Site ? Operational
90 days ago
99.9 % uptime
Today
Management Reports Operational
90 days ago
99.93 % uptime
Today
Custom Reports Operational
90 days ago
99.93 % uptime
Today
Ad-hoc Reports Operational
90 days ago
99.93 % uptime
Today
Insights ? Operational
90 days ago
99.93 % uptime
Today
Dashboard Reports Operational
90 days ago
99.01 % uptime
Today
Xactimate / XactContents online Operational
90 days ago
99.81 % uptime
Today
Main Site Operational
90 days ago
99.69 % uptime
Today
XWAdmin Operational
90 days ago
99.93 % uptime
Today
ClaimXperience Operational
90 days ago
99.55 % uptime
Today
ContentsTrack Operational
90 days ago
99.93 % uptime
Today
Claims Backend Services Operational
90 days ago
99.93 % uptime
Today
Login ? Operational
90 days ago
99.93 % uptime
Today
Images / Photos ? Operational
90 days ago
99.93 % uptime
Today
Communication services ? Operational
90 days ago
100.0 % uptime
Today
Contents Pricing ? Operational
90 days ago
99.93 % uptime
Today
EDI Web Services Operational
90 days ago
99.85 % uptime
Today
Xactware.com Operational
90 days ago
100.0 % uptime
Today
eService Center Operational
90 days ago
99.93 % uptime
Today
Online Training Center Operational
90 days ago
99.93 % uptime
Today
Billing Account Management Operational
90 days ago
100.0 % uptime
Today
XactPRM Operational
90 days ago
99.93 % uptime
Today
XactPRM Backend Services Operational
90 days ago
100.0 % uptime
Today
EstimateON Operational
90 days ago
99.93 % uptime
Today
Pricing Operational
90 days ago
99.98 % uptime
Today
Pricing Data Service Operational
90 days ago
100.0 % uptime
Today
Price List Editor Operational
90 days ago
99.93 % uptime
Today
XactPricing Tools Operational
90 days ago
100.0 % uptime
Today
Direct Supplier Operational
90 days ago
100.0 % uptime
Today
OneXperience Operational
90 days ago
99.93 % uptime
Today
Contents Collaboration ? Operational
90 days ago
99.93 % uptime
Today
Restoration Manager ? Operational
90 days ago
99.8 % uptime
Today
Inspection Manager ? Operational
90 days ago
99.9 % uptime
Today
Punch List Manager ? Operational
90 days ago
99.77 % uptime
Today
PPW Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Data Center Scheduled Maintenance June 12 Jun 12, 22:00 - Jun 13, 02:00 MDT
On Saturday, June 12, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Posted on May 27, 10:41 MDT
XactAnalysis Database Release - June 16 Jun 16, 22:00 - Jun 17, 00:00 MDT
The XactAnalysis Database release is planned on Wednesday, June 16th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on May 4, 10:40 MDT
XactAnalysis Insights Release - June 16 Jun 16, 22:00 - Jun 17, 00:00 MDT
The XactAnalysis Insights release is planned on Wednesday, June 16th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis Insights will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on May 4, 10:44 MDT
Xactimate online and XactContents online Release - June 24 Jun 24, 22:00 - Jun 25, 00:00 MDT
The Xactimate online and XactContents online release is planned on Thursday, June 24th between 10 PM and 12 AM Mountain Time. During this time Xactimate online and XactContents online will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on May 4, 10:38 MDT
Data Center Scheduled Maintenance June 26 Jun 26, 22:00 - Jun 27, 02:00 MDT
On Saturday, June 26, between 10:00 p.m. and 2:00 a.m. Mountain Time, Xactware will be performing scheduled maintenance. During this maintenance, Xactware applications and services will be unavailable.
Posted on May 27, 11:03 MDT
XactAnalysis Database Release - July 14 Jul 14, 22:00 - Jul 15, 00:00 MDT
The XactAnalysis Database release is planned on Wednesday, July 14th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jun 1, 06:51 MDT
XactAnalysis Insights Release - July 14 Jul 14, 22:00 - Jul 15, 00:00 MDT
The XactAnalysis Insights release is planned on Wednesday, July 14th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis Insights will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jun 1, 06:53 MDT
Xactimate online and XactContents online Release - July 29 Jul 29, 22:00 - Jul 30, 00:00 MDT
The Xactimate online and XactContents online release is planned on Thursday, July 29th between 10 PM and 12 AM Mountain Time. During this time Xactimate online and XactContents online will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jun 1, 06:49 MDT
XactAnalysis Insights Release - August 4 Aug 4, 22:00 - Aug 5, 00:00 MDT
The XactAnalysis Insights release is planned on Wednesday, August 4th between 10 PM and 12 AM Mountain Time. During this time XactAnalysis Insights will be unavailable.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
https://eservice.xactware.com / 1-800-710-9228
Posted on Jun 1, 06:54 MDT
Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
We are currently experiencing intermittent issues with Xactimate Online, Xactimate Desktop X1 and XWAdmin
Resolved - This incident has been resolved.
Jun 8, 11:26 MDT
Investigating - We are currently investigating this issue.
Jun 8, 10:30 MDT
Jun 7, 2021
Intermittent access issues with Xactimate online
Resolved - This incident has been resolved.
Jun 7, 16:28 MDT
Investigating - We are currently investigating this issue.
Jun 7, 09:56 MDT
Jun 6, 2021
Xactware Data Center Migration
Completed - The scheduled maintenance has been completed.
Jun 6, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:01 MDT
Scheduled - On Saturday, June 5, 2021 between 10:00 p.m. and 4:00 a.m. MT, Xactware will be performing a scheduled data center migration. During this migration, Xactimate online, XactContents online, and backend services for Xactimate desktop and mobile will be migrated from our Western Data Center in Utah to Amazon’s AWS environment managed by Xactware. Xactware IT Teams will be performing the validation after the migration. Customer validation is not required. During this maintenance Xactware applications and services will be unavailable.

The non-production test and beta environments for these applications were migrated in the beginning of February 2021. We strongly encourage you to test your connections using the beta environments before this maintenance event.

Please contact Xactware Support Services if you have any questions or concerns.

Thank you,

Xactware Support Services
eService Center / 1-800-710-9228
May 23, 18:38 MDT
Jun 5, 2021
Jun 4, 2021

No incidents reported.

Jun 3, 2021
Restoration Manager is currently experiencing issues with Email Correspondence
Resolved - This incident has been resolved.
Jun 3, 23:43 MDT
Update - We are continuing to work on a fix for this issue.
Jun 3, 18:32 MDT
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 17:20 MDT
Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

← Incident History Powered by Statuspage