Intermittent communication issues with XactAnalysis

Incident Report for Xactware

Resolved

This incident has been resolved.

Posted Apr 16, 2019 - 14:45 MDT

Update

We are continuing to monitor for any further issues.

Posted Apr 16, 2019 - 14:25 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2019 - 14:20 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 16, 2019 - 14:11 MDT

Investigating

We are currently investigating this issue.

Posted Apr 16, 2019 - 11:30 MDT

This incident affected: XactAnalysis (Main Site), Claims Backend Services (Communication services), Xactimate / XactContents online (Main Site), and eService Center.