Intermittent issues with Xactimate online/XactContents online, XWadmin, Xactimate desktop(X1) and Xactimate mobile

Incident Report for Xactware

Resolved

This incident has been resolved.

Posted Nov 18, 2020 - 16:58 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2020 - 16:43 MST

Update

We have identified the cause of the issue. Currently, we are working on implementing a solution to restore the critical functionalities in the application.

Posted Nov 18, 2020 - 14:49 MST

Investigating

We are currently investigating this issue.

Posted Nov 18, 2020 - 13:03 MST

This incident affected: Xactimate / XactContents online (Main Site, Property Estimating Admin).