Users in the Central US location may be experiencing intermittent connection issues with Xactware applications
Incident Report for Xactware
Resolved
This incident has been resolved.
Posted Oct 22, 2020 - 11:37 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2020 - 11:34 MDT
Investigating
Xactware applications are behind the Web Application Firewall(WAF). WAF Vendor is having issues with one of the Datacenter in Dallas. WAF vendor is investigating the issue.
Posted Oct 22, 2020 - 10:19 MDT
This incident affected: Claims Backend Services (Login, Images / Photos, Communication services, Contents Pricing, EDI Web Services), XactAnalysis (Main Site, Management Reports, Custom Reports, Ad-hoc Reports), Pricing (Pricing Data Service, Price List Editor, XactPricing Tools, Direct Supplier), Xactimate / XactContents online (Main Site, Property Estimating Admin), and ClaimXperience, ContentsTrack, Xactware.com, eService Center, Xactware Classroom, Billing Account Management, XactPRM, XactPRM Backend Services, OneXperience, Contents Collaboration, PropertyPresWizard (PPW).
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