We are currently experiencing issues with Text Messaging via ClaimXperience and OneXperience

Incident Report for Xactware

Resolved

This incident has been resolved.

Posted Jan 14, 2022 - 12:16 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 14, 2022 - 10:52 MST

Investigating

We are currently experiencing issues with Text Messaging via ClaimXperience and OneXperience. The current workaround is to send the email notification instead of by Text.

Posted Jan 14, 2022 - 10:28 MST

This incident affected: ClaimXperience and OneXperience.