Scheduled
As part of our ongoing efforts to modernize our applications and enhance the customer experience, we will be migrating the backend database for XactAnalysis to a more resilient database option within AWS.
The migration is targeted for between 9:00 p.m. Saturday, May 2nd and 5:00 a.m. Sunday, May 3rd, 2026 MT.
During the migration XactAnalysis applications and services will be unavailable. Also, at times you might experience intermittent connection issues with other Property Estimating Solutions applications.
The XactAnalysis non-production test and beta environments will be migrated to the new database infrastructure on March 13th, 2026. We strongly encourage you to test your beta connections after this migration and prior to the production migration on May 2nd.
Please contact Verisk Support Services if you have any questions or concerns.
Thank you,
Verisk Support Services
eService Center / 1-800-710-9228
Posted Mar 06, 2026 - 14:30 MST
This scheduled maintenance affects: Xactware Backend Services (Login, Images / Photos, Communication services, Contents Pricing, EDI Web Services), XactAnalysis (Main Site, Management Reports, Custom Reports, Ad-hoc Reports, Insights, Dashboard Reports), Pricing (Pricing Data Service, Price List Editor, XactPricing Tools, Direct Supplier), Xactimate / XactContents online (Main Site, Property Estimating Admin), and ClaimXperience, ContentsTrack, Xactware.com, eService Center, Xactware Classroom, Billing Account Management, XactPRM, XactPRM Backend Services, XR Lite, OneXperience, Contents Collaboration, Restoration Manager, Inspection Manager, Punchlist Manager, PropertyPresWizard (PPW), Xactware ID (XID), KeyCode Manager, XactRemodel, Online Store, XactInsights, Xactimate Mobile.