The issue has been resolved, including the remaining credit holds, and normal service has been restored. Our technical teams have confirmed that affected subscriptions are provisioning successfully. Thank you for your patience while we worked to resolve this issue.
Posted Oct 05, 2026 - 23:34 MDT
Update
Our technical teams are seeing signs of service recovery following remediation efforts with Salesforce. All issues have been resolved except credit holds. We are validating affected customer subscriptions and monitoring the service to confirm provisioning completes successfully. We will continue to provide updates as recovery progresses. Thank you for your patience while we work to restore normal service.
Posted Oct 05, 2026 - 23:03 MDT
Identified
Our technical teams have identified the cause of the issue and are working closely with Salesforce to resolve it as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore normal service.
Posted Oct 05, 2026 - 21:22 MDT
Investigating
Our technical teams are actively investigating this issue. Thank you for your patience.
Posted Oct 05, 2026 - 20:20 MDT
This incident affected: Xactimate / XactContents online (Main Site).