The Property Estimating Solutions eService Center is up, customers can use the eservice.xactware.com link to access the eService Center for Chat or other support.
Posted Feb 12, 2023 - 03:46 MST
Update
Due to unforeseen circumstances related to the XactAnalysis migration, we are experiencing issues with the Property Estimating Solutions eService Center links. To access the eService Center for Chat or other support, please go to https://xactware-ssi.custhelp.com/ until the migration is complete.
Posted Feb 11, 2023 - 22:31 MST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 11, 2023 - 21:00 MST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 17, 2023 - 13:59 MST
Scheduled
The migration of XactAnalysis from our Western Data Center in Utah to Amazon’s AWS environment is scheduled between 9:00 p.m. Saturday, February 11, 2023 and 5:00 a.m. Sunday, February 12, 2023 MT.
During the migration XactAnalysis applications and services will be unavailable. Also, at times you might experience intermittent connection issues with other Property Estimating Solutions applications.
Please contact Property Estimating Solutions Support Services if you have any questions or concerns.
Thank you, Property Estimating Solutions Support Services eService Center / 1-800-710-9228
Posted Dec 11, 2022 - 18:40 MST
This scheduled maintenance affected: Claims Backend Services (Login, Images / Photos, Communication services, Contents Pricing, EDI Web Services), XactAnalysis (Main Site, Management Reports, Custom Reports, Ad-hoc Reports, Insights, Dashboard Reports), Pricing (Pricing Data Service, Price List Editor, XactPricing Tools, Direct Supplier), Xactimate / XactContents online (Main Site, Property Estimating Admin), and ClaimXperience, Restoration Manager.